Stakeholder Services
Community mediation
Community complainants can have a detrimental affect on your business. Complaints can bring increased regulatory scrutiny, the commencement of disturbance proceedings and generally provide a distraction to your staff and management.
It is absolutely essential to engage with complainants to seek resolution before potential escalation to police or regulatory authorities.
Our consultants can provide fresh and independent engagement with complainants, particularly where the existing relationship has been compromised. Our consultants can also be engaged to act as an on-call intermediary to deal with community complainants immediately and advise premises management on steps to avoid escalation.
Regulatory engagement
Our consultants have extensive experience in the regulatory environment and understand the importance fostering positive relationships with police and regulatory authorities.
By being proactive, leveraging existing relationships and understanding the regulatory environment, our consultants can assist your management team to build positive relationships and avoid escalation of compliance action.
Management coaching
Equip your licensee or management team with the skills and confidence to lead a compliant venue and manage police or regulatory intervention.
Our consultants provide practical coaching based on the unique needs and licensing requirements of your business.
Options include comprehensive in-house coaching or on-call advice.